Frequently Asked Questions
We provide a detailed and safe cleaning service that removes germs from surfaces. We regularly inspect and monitor our cleaning process to guarantee a satisfying customer experience. Our well-trained team takes pride in providing quality service at an affordable price.
What cleaning services do your offer?
Our home cleaning service offers a wide range of services, including general, AirBnB, deep, and specialized cleaning for specific areas or tasks such as bathrooms, kitchens, and bedrooms. We can customize our services to meet your specific needs and ensure that your home is cleaned to your satisfaction.
Do you offer recurring cleaning services?
Yes, we offer recurring cleaning services for our customers’ convenience. Booking a reoccurring cleaning service grants you up to 15% off your overall bill. Whether you would like weekly, bi-weekly, or monthly cleaning, we can work with you to create a cleaning schedule that works for your needs.
Are your cleaning staff background checked?
Yes, all of our cleaning staff are background checked and insured for your peace of mind. We take your safety and security seriously, and we only hire cleaning staff that we would trust in our own homes.
What is your cancellation policy?
Our cancellation policy allows for cancellations up to 24 hours before the scheduled cleaning appointment without incurring a fee. If you need to cancel or reschedule a cleaning appointment, we ask that you please provide us with as much notice as possible so that we can accommodate your needs.
Are we hiring?
Elite Clean Of Tucson is in search of 2-3 individuals to join our team. This is a great opportunity with potential for part-time or full-time employment. No prior cleaning experience is necessary for candidates, however, a dependable mode of transportation is necessary. The majority of our job sites are located in the Oro Valley area. If you are aware of anyone who meets the requirements and is interested, please let them know that we are hiring immediately. Additionally, all applicants must pass a background check
What is included with our standard clean?
We will take care of a lot! We’ll tackle the areas like ovens, stovetops, and countertops, and floor cleaning. We understand that it’s the little things that make a big difference, so we’ll make sure to clean the exterior of cabinets, sinks, showers, bathtubs, toilets, and ceiling fans to give your entire home a refreshed look. When we’re done, your bed will be neatly made, and we’ll tidy up any general living spaces, so you can relax.
Do you offer deep cleaning services?
Yes, we offer deep cleaning services for a thorough and complete clean. Our deep cleaning service includes a more intensive cleaning of all areas of your home, including hard-to-reach spaces, baseboards, blinds, and areas that have been neglected.
What is the process for booking an appointment?
Booking a cleaning appointment with us is easy and rewarding when you register online. Our online booking system is user-friendly and allows you to schedule appointments at your convenience. Additionally, our customer service team is available by phone to assist with any questions. With both online and phone options available, we make it simple and stress-free to schedule the cleaning services you need. Contact us by phone for emergency clean-ups.
Can I request a specific cleaner?
Yes, you can request a specific person to be at your cleaning appointment, and we will do our best to accommodate your requests.
Do you provide the cleaning supplies?
We provide all necessary cleaning supplies and equipment, including environmentally friendly options if requested. However, if you prefer to use your own cleaning products, we are happy to accommodate your preferences.
How many cleaners will be sent to my home?
The number of cleaners sent to your home will depend on the size of the home and the type of cleaning requested. For larger homes, we may send two or more cleaners to ensure every part of your home is spotless.
Do you offer eco-friendly cleaning options?
Yes. All our standard cleaning supplies have been certified as green. We also have an enhanced eco-friendly cleaning option for customers who prefer more environmentally friendly products or are sensitive to the strong smells some cleaning products have.
What payment methods do you accept?
At Elite Clean of Tucson, our aim is to provide a smooth and effortless payment experience for our esteemed clients. We offer a diverse range of payment options tailored to your preferences. Whether you’re inclined towards traditional cash payments or appreciate the simplicity of digital transactions, we have you covered. Opt for Google Pay or PayPal, both reliable and secure digital payment solutions ensuring convenience and confidence. Furthermore, we welcome major credit cards like Visa, Mastercard, American Express, and Discover, granting you the freedom to use the card that best fits your requirements. Our dedication to outstanding service encompasses all areas of our business, including billing. Should you have any inquiries or need support, our devoted customer care team is always prepared to assist. Discover the Elite Clean of Tucson advantage today, where your convenience and satisfaction remain our highest priorities.
Do you service AirBnBs?
We specialize in cleaning Airbnb properties to ensure they are ready for guests. Our team will work with you to customize a cleaning plan that meets the unique needs of your property and helps you achieve a 5-star rating from your guests.
Commercial Services
Are there any types of businesses will you offer cleaning services to?
Our commercial cleaning services do not extend to facilities that handle biological or hazardous materials. These types of environments require specialized training and equipment, and the handling of biological or hazardous waste requires strict adherence to local, state, and federal regulations. Our cleaning services are designed to provide a safe and effective cleaning solution for non-sensitive commercial spaces.
What is your availability for commercial cleaning services?
We are available for commercial cleaning appointments at the times and days you need to accommodate your clients. Once we establish a business relationship you will get access to our online booking system which is available 24/7, allowing you to schedule appointments at your convenience. Our team is also available by phone to assist with any questions or concerns you may have.
What is your pricing for commercial cleaning?
Our pricing for commercial cleaning services is based on the size and complexity of the commercial space, as well as the frequency and type of cleaning services requested. We offer competitive pricing and flexible payment options to ensure that our services are accessible and affordable for all clients. Contact us for a personalized quote and to learn more about our pricing options.
How do you ensure the confidentiality and privacy of confidential or sensitive information in commercial spaces?
Security and safety are a top priority for our commercial cleaning business. All of our cleaners undergo thorough background checks and are trained in proper security procedures. We also have strict policies in place for keys and access to commercial spaces during the cleaning process. Our goal is to provide peace of mind and ensure the protection of your property and confidential information.
What's included in your standard commercial cleaning services?
We offer a wide range of cleaning services for commercial properties. Regular maintenance cleaning, and customized cleaning plans. Our services are designed to meet the specific needs of each commercial space.
Can you accommodate a cleaning schedule outside of regular business hours?
Yes, we can accommodate cleaning services outside of standard business hours to minimize disruptions to your commercial space and employees. Whether you need early morning or late-night cleaning services, we are available to meet your needs and ensure that your commercial space is cleaned to the highest standards.
Do you offer eco-friendly cleaning options?
Yes. All our standard cleaning supplies have been certified as green. We also have an enhanced eco-friendly cleaning option for customers who prefer more environmentally friendly products or are sensitive to the strong smells some cleaning products have.
Do you offer emergency cleaning options?
Our commercial cleaning business understands that plumbing may fail, and other unexpected messes can occur at any time. That’s why we offer emergency cleaning services for our commercial clients. By contacting us, commercial clients can expect prompt and efficient cleanup services, even outside of regular business hours. Please note that we do not clean any bio or hazardous material.
What payment methods do you accept?
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Elite Clean of Tucson
Hours of Operation
MON – FRI
9:30am – 5:30pm
SATURDAY
10:30am – 4:30pm
Sunday
We Are Closed
Questions?
Send us a message or give us a ring!